Consumer
Identifying the consumer problem, rights and responsibilities of consumers, and consumer protection.
ASA Learning Category: Advice
The Advice category contains learning within the following advice areas which you can browse:
Consumer (3); Debt and Money Management (31); Employment (11); Family (10); Health (1); Housing (74); Immigration (8); Law and Courts (4); Welfare Benefits (77).
Consumer
This e-learning provides an overview of consumer legislation in relation to goods, services and digital content and provides opportunities to apply the learning through a variety of case studies to illustrate consumer rights pre and post October 2015.
Contributory benefits
An introduction to contributory benefits such as JSA and ESA, and others.
Coping with Council Tax: Essential Knowledge & Expert Tips
This course provides essential knowledge and practical tips for money advisers dealing with council tax debts, with particular emphasis on responding to recovery and enforcement action.
Dealing with delays
This course looks at the legal and practical issues faced in trying to resolve issues of delay when advising benefit and tax credit claimants.
Dealing with destitution
This course covers issues that frequently cause clients to be left without any income and focus on the practical steps advisers can take to get their clients benefits in payment as quickly as possible.
Debt
Provides the background to debt, dealing with debts, and the debt advice process.
Debt advice – an introduction
Run in partnership with The Benefits Training Co., this new one-day course provides an overview of the debt advice process and helps staff support tenants and service users with debt problems.
Debt relief orders: the basics
This e-learning will help you to understand this debt remedy. You’ll be looking up information on DROs using CABlink and AdviserNet.
Defending mortgage possession proceedings
Providing a practical understanding of court’s powers to assist mortgage borrowers in arrears.