Booking a Pension Wise appointment
This learning provides an overview of Pension Wise and specifically the initial check and booking elements.
ASA Learning Category: Advice
The Advice category contains learning within the following advice areas which you can browse:
Consumer (3); Debt and Money Management (31); Employment (11); Family (10); Health (1); Housing (74); Immigration (8); Law and Courts (4); Welfare Benefits (77).
Bullying and harassment in the workplace
This module helps you to understand and gain confidence when working with clients that identify as having experienced bullying and harassment in the workplace.
Calculating working age means-tested benefits
An overview of how to calculate means-tested benefits, using exercises to identify and calculate example clients circumstances and entitlement.
Care Act and housing
An overview of how the Care Act relates to housing, including suitable accommodation, and prevention and relief of homelessness.
Challenging ESA decisions
This course looks at appeal issues and tactics in ESA, including the developing body of case law.
Challenging homeless decisions
Developed by the National Homelessness Advice Service, this bite-size learning focuses on how to challenge homelessness decisions.
Challenging homelessness decisions
A course exploring the legal principles that underpin homeless decisions in court.
Challenging homelessness decisions for young people
This course will assist advisers with day-to-day problems around the homelessness legislation and in seeking reviews of adverse decisions. Participants will develop an understanding of the complaints procedure that can be used to challenging Children Act, Children (Leaving Care) Act 2000 decisions, or inertia.
Challenging Housing Benefit decisions
Focusing on the more complicated areas of Housing benefit, and how to challenge decisions – assumes a reasonable knowledge of Housing benefit.
Challenging Interest & Charges
This one-day session introduces how interest and charges can lawfully be used, and provides guidance on how to challenge charges that are unfair or unlawful.