This is a short introduction to case checking for bureau staff with responsibility for quality checking case records. It will give you an overview of quality criteria, hints and tips on tools to use and links to further reading on quality and case checking
This is a short introduction to checking gateway assessments for bureau staff with responsibility for quality checking gateway assessment records.
This e -learning module introduces you to some of the essentials of giving good feedback.
This session looks at the range of information resources which you can use in supervising and supporting advisers working with clients
This e-learning gives some hints and tips on achieving consistency in terms of the quality of case checking and assessing learning in your bureau by using moderation activities.
This e-learning helps you to identify 3 motivational theories and plan strategies for applying motivation into your work as a supervisor.
This bite size outlines the key tasks involved in the gateway approach and highlights the different supervision needs.
The course is designed for anyone new to a supervision role. The session provides basic skills in supporting, directing and developing an advice service worker, plus tools and suggestions for better understanding and managing the supervision relationship.
The main aim of this module is to equip Citizens Advice managers and supervisors with the tools and techniques to effectively support team members who have handled distressing interviews.
This course will identify and explore good practice and equip supervisors with the skills and strategies they need to support and develop staff effectively. Offered in-house only at present for groups of 6-16 staff, we have both one and two day programmes available.