This practical one-day course is for experienced advice practitioners wishing to reflect on their personal practice and explore alternative approaches to helping people.
This one day course is aimed at people giving advice in non-advice organisations, and explores how to manage clients and caseloads.
A three day course that covers the non-advice skills needed to be an adviser.
This half day session is a practical, hands-on short course, suitable for advisers, caseworkers, volunteers and managers who already have some experience of using AdvicePro.
The pack covers the main advice enquiry areas, to help Advisers start to familiarise themselves with welfare benefits, debt, housing, employment law, and consumer issues.
How to deal with difficult and aggressive clients.
This course examines ways to effectively manage cases, including the recording of client details, records of advice given, and ways of securely storing case files.
A course that explores what is meant by ‘difficult’ clients, some reasons why clients may become ‘difficult’, identifying what the responsibilities are of advisers and dealing with expectations of clients, and practical strategies for dealing with ‘difficult’ client situations.
The majority of clients present no problem for reception staff, but you do need to know what to do if you get a client who is angry or upset or difficult to understand. This e-learning uses some situations and suggestions from reception staff on how to deal with difficult situations.
Identifies ways to decide the next steps after assessment of clients needs, and how to identify a range of next steps.