The majority of clients present no problem for reception staff, but you do need to know what to do if you get a client who is angry or upset or difficult to understand. This e-learning uses some situations and suggestions from reception staff on how to deal with difficult situations.
| Provider: | Citizens Advice |
|---|---|
| Learning Type: | Online |
| Website: | Click to Open Website |
| *Cost (£): | 0 |
| Duration: | 30 minutes |
| Dates: | N/A |
| Location: | Online |
| Skill Level: | 3 |
| Accreditation Level: | none |
| Additional Information: | |
| ASA ID: | 269 |