Dealing with difficult situations

The majority of clients present no problem for reception staff, but you do need to know what to do if you get a client who is angry or upset or difficult to understand. This e-learning uses some situations and suggestions from reception staff on how to deal with difficult situations.

Provider: Citizens Advice
Learning Type: Online
Website: Click to Open Website 
*Cost (£): 0
Duration: 30 minutes
Dates: N/A
Location: Online
Skill Level: 3
Accreditation Level: none
Additional Information:
ASA ID: 269
* Note: All costs are subject to change.