This learning session will help you understand what assertiveness is. It will help you identify how assertive you are (or not) in your dealing with other people whether in the bureau or in your everyday life.
This is the companion to Assertiveness: developing your understanding. This material helps you move forward- putting what you have learned into practice.
This bite size looks at how you can judge your own skills and knowledge for the role you provide in your Citizens Advice.
Exploring the career environment, and tools to help you identify your skills and strengths and weaknesses.
Being confident is absolutely key to achieving your goals at work. Come along to this course to overcome your barriers, improve your self-esteem and develop your communication skills – leading to more success and more happiness in the long term.
This e-learning enables you to identify how potential conflict of interests occur and how to follow the process when there is a potential conflict of interest.
This course helps to develop an understanding of the factors that influence career resilience, and can assist you to consider your own career.
Diagrams, charts and graphs are used by all sorts of people to express information in a visual way, whether it’s in a report by a colleague or a plan from your interior designer. This course will explore how to use and interpret commonly used visual tools for presenting information.
This introductory course will be of interest to anyone wanting to learn more about emotional intelligence and resilience. It will help you explore and identify emotions and help you recognise triggers of stress.
How to produce a perfect CV, application, or online profile.