Telephone skills 

This pack is a learning module for anyone in the service whose work includes receiving and making phone calls from the public, clients and other agencies.

Provider: Citizens Advice
Learning Type: Online and downloadable self-study pack
Website: Click to Open Website 
*Cost (£):
Duration: 1 hour
Dates: n/a
Location: Online
Skill Level: 3
Accreditation Level: none
Additional Information:
ASA ID: 220
* Note: All costs are subject to change.