This e-learning looks at the questions you can use with clients and the responses you might get. As well as the four levels of listening and steps to achieve active listening.
| Provider: | Citizens Advice |
|---|---|
| Learning Type: | Online |
| Website: | Click to Open Website |
| *Cost (£): | 0 |
| Duration: | 10 minutes |
| Dates: | N/A |
| Location: | Online |
| Skill Level: | 3 |
| Accreditation Level: | none |
| Additional Information: | |
| ASA ID: | 342 |