Telephone skills: Questioning and listening

This e-learning looks at the questions you can use with clients and the responses you might get. As well as the four levels of listening and steps to achieve active listening.

Provider: Citizens Advice
Learning Type: Online
Website: Click to Open Website 
*Cost (£): 0
Duration: 10 minutes
Dates: N/A
Location: Online
Skill Level: 3
Accreditation Level: none
Additional Information:
ASA ID: 342
* Note: All costs are subject to change.