This pack introduces you to skills for working with clients such as listening, questioning, summarising, giving information effectively and looking up and explaining information.
| Provider: | Citizens Advice |
|---|---|
| Learning Type: | Online and downloadable self-study pack |
| Website: | Click to Open Website |
| *Cost (£): | 0 |
| Duration: | 2 hours |
| Dates: | N/A |
| Location: | Online |
| Skill Level: | 3 |
| Accreditation Level: | none |
| Additional Information: | |
| ASA ID: | 217 |