Skills for managing client expectations and giving advice

This in-depth workshop will provide an opportunity to explore how best to maximise a telephone based relationship with callers seeking housing advice. The focus is on fostering an empathic connection through self-awareness and interpersonal skills.

Provider: Shelter
Learning Type: In house only
Website: Click to Open Website 
*Cost (£):
Duration: 1 day
Dates: N/A
Location: In house only
Skill Level: 3
Accreditation Level: None
Additional Information: Cost is per person. In-house for groups of 5 to 20
ASA ID: 413
* Note: All costs are subject to change.