Difficult dialogues: using scripting

This bite size introduces a technique that will help you prepare for those occasions when you have to have a ‘difficult’ conversation with someone you supervise – for instance, when their performance is not up to scratch.

Provider: Citizens Advice
Learning Type: Online
Website: Click to Open Website 
*Cost (£):
Duration: 30 minutes
Dates: n/a
Location: Online
Skill Level: 3
Accreditation Level: none
Additional Information:
ASA ID: 272
* Note: All costs are subject to change.