Research and campaigns: a strategic approach to management – making research and campaigns work in your bureau
This module aims to enable managers to develop and maintain a strategic approach to managing research and campaigns.
ASA Learning Category: Skills for non-advice roles
All learning from the Skills for non-advice roles category
Research and campaigns: a strategic approach to planning
This module aims to enable managers to develop and maintain a strategic approach to managing research and campaigns.
Research and campaigns: an introduction
This e-learning introduces our approach to research and campaigns work.
Research and campaigns: co-ordination: getting everyone in your bureau on board
The aim of this learning is to enable staff responsible for coordinating research and campaigns work to motivate and encourage others and to make their Citizens Advice a research and campaigns friendly space.
Research and campaigns: communication – getting your message across
This e-learning will enable key staff to develop a strategic approach to communicating and getting the message across to a variety of audiences.
Research and campaigns: policy making
This module should help you to understand who makes the decisions and where the power for making these lies.
Research and campaigns: research
This module will help you to choose appropriate research methods, use a variety of research methods including surveys, interviews, focus groups, desk research and Casebook stats and present your research appropriately for your audience.
Research and campaigns: working with politicians
This module is for everybody in Citizens Advice who will be working with politicians. It will enable local Citizens Advice services to work effectively with Members of Parliament, Peers, Mayors, Police Commissioners, Assembly Members and Local Councillors.
Team building days – advice giving in non-advice agencies
A bespoke session designed to provide an opportunity for teams providing advice to share information, plan services, and consider communication with the wider (non-advice) teams in their organisation.
Using interpreters
The session focuses on using interpreters for a non English language, but much also applies to British Sign Language (BSL).