Campaigns and organisations
This course explores effective approaches to campaigning.
ASA Learning Category: Skills for non-advice roles
All learning from the Skills for non-advice roles category
Counselling skills for non-counsellors
This course outlines a three-stage approach for using basic counselling skills with service users, as well as looking at boundaries for personal involvement and managing stress.
Financial capability: an overview
This e-learning module gives an overview of financial capability. Explaining how it fits within our service aims, about the range of different financial capability projects and about benefits for clients and your Citizens Advice.
Information assurance training
This module provides the basic information assurance training relevant to your role within the Citizens Advice.
Introduction to mediation skills
An in-house course for groups of five or more, providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.
Mental Health First Aid
This two-day course aims to give delegates the knowledge and confidence to recognise signs of mental health problems so you can encourage sufferers to seek the right help, and to reduce the stigma around mental illness.
Motivational Interviewing skills
This two-day course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches, disciplines, skills and techniques to take their skills to a higher level including: identifying and tapping into people’s sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and … Read More
Referral agencies: An introduction to the Environment Agency
Citizens Advice have developed referral agreements with a number of agencies. This e-learning provides an introduction to the Environment Agency for those working in the Witness Service.
Referral agencies: An introduction to the Office of Rail and Road
This e-learning provides an introduction to the Office of Rail and Road for those working in the Witness Service.
Referral agencies: An introduction to the Serious Fraud Office
Citizens Advice have developed referral agreements with a number of agencies. This e-learning provides an introduction to the Serious Fraud Office for those working in the Witness Service.