Financial capability: an overview

This e-learning module gives an overview of financial capability. Explaining how it fits within our service aims, about the range of different financial capability projects and about benefits for clients and your Citizens Advice.

Introduction to mediation skills

An in-house course for groups of five or more, providing delegates with an introduction to mediation skills, looking at what mediation is, how mediation skills can be applied, identify good practice and explore communication skills.

Mental Health First Aid

This two-day course aims to give delegates the knowledge and confidence to recognise signs of mental health problems so you can encourage sufferers to seek the right help, and to reduce the stigma around mental illness.

Motivational Interviewing skills

This two-day course looks at effective motivational interviewing and coaching skills. Participants will learn new approaches, disciplines, skills and techniques to take their skills to a higher level including: identifying and tapping into people’s sources of motivation and self-confidence; a step-by-step interviewing and coaching framework; listening and noticing skills and … Read More