Understanding how groups tick
This bite size session helps you to think about group dynamics before and after a session, to plan an approach or analyse problems.
ASA Learning Category: Managing people
All learning from the Advice – Managing people category
What is leadership?
Exploring leadership – a leader as a person, and leadership as a practice.
Working in groups and teams
This course explores team working from start to finish. It looks at how successful teams are created, roles within a team, the life cycle of a team, how to manage conflict within teams and evaluating team performance.
Working with dilemmas
This course will help you focus on how to address dilemmas effectively. In particular, you will explore the extent to which dilemmas are or should be treated as choices between two extremes, and how the response to and resolution of dilemmas can move beyond binary choices to the reconciliation of … Read More
Working with stakeholders
This is an introduction to working with stakeholders. It is for bureau staff who may be working on joint projects or in partnership with other Citizens Advice, agencies or bodies.
Workplace learning with coaching and mentoring
In this course you will consider theoretical and practical issues in planning and managing learning and talent development programmes in your organisation. You will also explore ideas about coaching and mentoring; both are prominent learning and development tools in contemporary organisations.