Managing aggression and violence
This course lays the groundwork of the causes of aggressive and difficult behaviours in order to utilise the strategies that will assist in de-escalating the aggression.
ASA Learning Category: Managing people
All learning from the Advice – Managing people category
Managing and managing people
This course will explore what managers do, what skills they need, and how you can develop as a manager.
Managing for Managers
This comprehensive course shows you what management really means, how to improve and how to make the best of your team.
Managing relationships
This course will help you to understand your role as a fundraiser by analysing a variety of issues about fundraising and the dilemmas and problems that organisations involved in winning resources and support are likely to face.
Managing sickness absence
This module will introduce you to the principles of managing sickness absence effectively in your organisation.
Managing volunteers
The course aims to explore the benefits, obligations, and issues in recruiting and managing voluntary staff. By the end of this course participants will have an operational overview of the organisational considerations involved in effectively supervising volunteers.
Maximising your negotiation and influencing skills
To enable participants to explore and review the factors that affect negotiations, and how we can influence others in positive ways.
Mental Health awareness
This course aims to increase delegates’ understanding of mental health issues and conditions. It also aims to increase confidence, skills and sensitivity when working with people with mental health issues.
Mentor handbook
This handbook is designed to help you to become an effective mentor; that is, someone who can help guide and support a trainee through some stages of theirlearning programme to become competent in their role.
Mentoring & Coaching
A course that explores coaching and mentoring processes for learning, development, and the sharing of skills and knowledge.