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Learning Directory » Advice principles and policies

ASA Learning Category: Advice principles and policies

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All learning from the Advice – principles and policy category

A short history: the story of the Citizens Advice service

This module gives an interesting insight into the origins of the Citizens Advice service.

Learning Categories: Advice principles and policies

About Citizens Advice

Part of the Adviser Programme Induction, this pack covers an introduction to your local office, and to Citizens Advice.

Learning Categories: Advice principles and policies

Aims and principles

This module visits the 2 key aims and 4 guiding principles of the Citizens Advice service, and covers key areas such as equality & diversity actions we are committed to.

Learning Categories: Advice principles and policies

Principles in practice

Adviser learning programme. Taking you through the principles and policies and putting them into practice with examples.

Learning Categories: Advice principles and policies

What is advice?

This e-learning module allows you to understand what advice is and what it is not.

Learning Categories: Advice principles and policies
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