This module gives an interesting insight into the origins of the Citizens Advice service.
Part of the Adviser Programme Induction, this pack covers an introduction to your local office, and to Citizens Advice.
This module visits the 2 key aims and 4 guiding principles of the Citizens Advice service, and covers key areas such as equality & diversity actions we are committed to.
Adviser learning programme. Taking you through the principles and policies and putting them into practice with examples.
This e-learning module allows you to understand what advice is and what it is not.