A short history: the story of the Citizens Advice service
This module gives an interesting insight into the origins of the Citizens Advice service.
ASA Learning Category: Advice principles and policies
All learning from the Advice – principles and policy category
About Citizens Advice
Part of the Adviser Programme Induction, this pack covers an introduction to your local office, and to Citizens Advice.
Aims and principles
This module visits the 2 key aims and 4 guiding principles of the Citizens Advice service, and covers key areas such as equality & diversity actions we are committed to.
Principles in practice
Adviser learning programme. Taking you through the principles and policies and putting them into practice with examples.
What is advice?
This e-learning module allows you to understand what advice is and what it is not.