ASA Learning Category: Advice - consumer

Identifying the consumer problem, rights and responsibilities of consumers, and consumer protection.

This e-learning provides an overview of consumer legislation in relation to goods, services and digital content and provides opportunities to apply the learning through a variety of case studies to illustrate consumer rights pre and post October 2015.

This module provides a general introduction to consumer issues and the Consumer Rights Act 2015. It goes through the process of identifying the consumer problem and establishing the client’s rights and options for action.