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When:
13/11/2018 all-day
2018-11-13T00:00:00+00:00
2018-11-14T00:00:00+00:00
Contact:
Advice Skills Academy
Tuesday 13 November 2018 , and delivered again on Tuesday 22 January 2019
PLEASE NOTE: Both Dates are NOW FULLY BOOKED.
*** FURTHER DATES TO BE ANNOUNCED SOON ***
This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:
- Understand the different types and levels of mental health issues
- Be aware of the Medical Model of Psychiatry
- Understand the key points of the Mental Capacity Act
- Recognise some basic techniques for communicating with someone in mental distress
- Engage more successfully with people with mental health issues
- Understand how Mental Health Services are delivered and how to access them
- Have access to a good practice checklist
If you need any further information then please email contact@adviceskillsacademy.org.uk