Mental Health Awareness for Frontline Workers

04/04/2019 all-day
Advice Skills Academy


This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for   advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:

  • Understand the different types and levels of mental health issues
  • Be aware of the Medical Model of Psychiatry
  • Understand the key points of the Mental Capacity Act
  • Recognise some basic techniques for communicating with someone in mental distress
  • Engage more successfully with people with mental health issues
  • Understand how Mental Health Services are delivered and how to access them
  • Have access to a good practice checklist

People who’ve been on this course said:

“Greater understanding of mental health issues and behaviours.  Better techniques in dealing with issues involving mental health”

“Understanding how the system works and how organisations like my own fall into that support system”

“Really informative and interesting, have attended previous mental health courses, this course was much better content and format”


If you need any further information then please email