Increasing demand for advice services or dealing with complex enquires/cases can impact on efforts to maintain excellent customer focus. This course explores the theories that underpin customer relations and the practical strategies for maintaining customer focus in any situation.
|Learning Type:||In house only|
|Website:||Click to Open Website|
|Location:||In house only|
|Additional Information:||Cost is per person. In-house for groups of 5 to 20|