Complaints handling

Customers don’t always complain out loud and this course starts by examining how it is beneficial for their organisations to encourage complaints. It then looks at the best ways of annoying customers, including phrases that are common in the world of customer service, in order that these be avoided. Client’s ‘7 basic needs’ are covered including quick and straightforward strategies for meeting those needs. Read more by clicking the website link below.

Provider: Shelter
Learning Type: In house only
Website: Click to Open Website 
*Cost (£):
Duration: 1 day
Dates: n/a
Location: In house only
Skill Level: 3
Accreditation Level: none
Additional Information: Cost is per person. In-house for groups of 5 to 20
ASA ID: 372
* Note: All costs are subject to change.