Improving services to Gypsies and Travellers
This e-learning is a guide to improving access for Gypsies and Travellers
ASA Learning Category: Managing services
All learning from the Advice – Managing services category
Innovation: the World’s greatest
Exploring innovation through history, and exploring an innovation in your field through a short project.
Introducing a framework for strategy
This course will help you to develop an understanding of strategic decision making frameworks and an ability to use them imaginatively which will help your organisation survive in the longer-term and perform its role more effectively.
Making decisions
This course will help you understand some of the processes involved in decision making. Attention to the psychology of decision making and the social context in which decisions are made can improve your understanding of others and yourself.
Making the service accessible
In this module we consider how local Citizens Advice services can make sure their service is available to the whole of their local community.
Managing change and developing personal resilience
This course will explore the concept of change, organisations and the change curve cycle, practical strategies for developing resilience at work, and action planning for owning the change process.
Outcomes focus – what is it and how can we achieve it?
This course explores what outcomes are, how to identify outcomes, and how to achieve an outcomes focus.
Planning for change
The aim of this pack is to help managers think strategically and increase their understanding and skills in planning their bureau’s development.
Strategic view of performance
This course looks at looks at three different approaches to strategy before analysing the direction that strategic management may take now that it has become an accumulation of small tactical decisions rather than a top-down process.
Technology, innovation and management
This course will provide you with an overview and introduction to a range of related concepts, ideas and debates. It adopts a broad definition of innovation and subscribes to the view that a fundamental feature of any innovation process is that it results in gaining value.