All learning from the Learning, Development and Training category
Everyone in Citizens Advice will go on a training course at some point. New advisers follow a structured programme that includes a course element. Experienced advisers and people in other roles have Citizens Advice courses they can choose to attend. This bite size module helps you to consider ways to … Read More
This module is designed to support you with a training remit to refresh and/or renew your training knowledge and skills.
This bite size session looks at how to get the most out of ‘on the job’ learning.
In this bite size session we look at how we respond to feedback and how to use it to develop the skills and knowledge you need for your role in the bureau.
Developing skills for learning online.
Tools and techniques for reflecting, and sharing online.
In this course you will consider two perspectives that can illuminate your learning. The first is the perspective that other people you know can provide; the second is the perspective that can be provided by academic theories about learning.
This course explores academic theories and acts as a guide to help you establish where you want to go and what you want to achieve. You are encouraged to develop a personal Action Plan. The focus returns to your own viewpoint and you are encouraged to change or modify how … Read More
In this course the focus is on the perspective that you have on your own learning. However, as you gather evidence about this perspective, we hope that you will begin to re-evaluate it and to think about the possibility of change.
How do we learn? Understanding how is the key to learning more effectively. This course looks at the three main categories of theories: the acquisitive, constructivist and experiential models of learning. There is no right way to learn but developing an active approach will ensure that you are open to … Read More