Learning Events
Advice Skills Academy is co-ordinating learning events for participants in the project. One way we’re doing this is through arranging internal training, and buying-in external trainers. We aim to respond to the learning needs of participants, so if you haven’t already done your individual Learning Plan, go to the Planning Cycle page to start work on it.
This one day session will be useful for managers, trustees, and those new to management, to develop their skills in the planning and implementation of strategy.
The session will:
- Explore how scenario planning can be used to plan and manage ahead;
- Introduce participants to tools and techniques that can help us to think creatively about future possibilities and horizons;
- Support participants to develop their own scenarios, and test them;
- Examine how we move from strategic thinking to practical management; and
- Consider how these techniques can be applied in your organisations.
Trainer – Alan Lawrie, for the Directory of Social Change (DSC)
Booking Information:
email: bookings@adviceskillsacademy.org.uk
Please include the title of the training in your email subject line, and in the email indicate the date you would like to attend (if there are more than one session dates available), and your job role.
You can pencil in the training into your calendar, but please note we will be emailing people to confirm booking – if you don’t receive the confirmation email, then unfortunately you haven’t been booked on the training this time.
Note: All times and locations will be confirmed by email.
Adobe Photoshop & InDesign Training
4th & 5th April, 10am – 4:30pm
54 St James Street, L1 0AB
Want to improve your digital materials? This two-day course offers advice-giving organisations an introduction to Adobe’s graphic software, Photoshop and InDesign.
This training will give you the skills to design and create engaging and polished marketing materials, including annual reports, leaflets and flyers, infographics, images for social media and more.
IMPORTANT: To attend this training, you must bring your own laptop with a free trial of Adobe Indesign and Photoshop downloaded to your device. Details will follow closer to the training once places have been allocated.
Places are very limited – only ONE per Citizens Advice – so please make sure you discuss your interest with your manager before emailing your booking for the training.
To book a place please email bookings@adviceskillsacademy.org.uk with your details.
This one day course is for people who have moved into a management or leadership role for the first time, or for people who are about to make the move.
Making the transition from the led to the leader can be tough, but having some foundation knowledge, skills and techniques can make it easier.
This session will:
- Explore the challenges presented in the move from the led to the leader;
- Identify the differences between managing and leading;
- Consider what skills and qualities make a leader and what make a good manager;
- Explore different management and leadership styles and models; and
- Identify the skills needed for leading a team or organisation forward.
Trainer – Sandy Leong, for the Directory of Social Change (DSC)
Booking Information:
email: bookings@adviceskillsacademy.org.uk
Please include the title of the training in your email subject line, and in the email indicate the date you would like to attend (if there are more than one session dates available), and your job role.
You can pencil in the training into your calendar, but please note we will be emailing people to confirm booking – if you don’t receive the confirmation email, then unfortunately you haven’t been booked on the training this time.
Note: All times and locations will be confirmed by email.
PLEASE NOTE: THIS TRAINING IS NOW FULLY BOOKED
This course is aimed at those who give advice or support to benefit claimants. It looks at significant characteristics of Universal Credit and the implications for clients. The course is suitable for those with a working understanding of welfare benefits and basic understanding of Universal Credit. It does not provide a comprehensive overview, but focuses on key differences and problem areas.
Objectives:
By the end of this course you will be able to:
- Describe the migration from legacy benefits to Universal Credit
- Recognise some key differences between Universal Credit and legacy benefits
- Explain how Universal Credit interacts with other benefits
- Identify problem areas and consider remedies
Content
The course will cover:
- Transition from gateway to full-service and what may trigger a claim
- Issues relating to Claims and payments
- Work-related conditionality
- Housing costs
- Other problem areas
- Universal Credit and other benefits
To book on the training email:
bookings@adviceskillsacademy.org.uk
Please include the title of the training in your email subject line, and in the email indicate the date you would like to attend, and your job role.
Ideal for those who want to pass on their knowledge and experience, this mentoring training will give you the knowledge and understanding to enable you to mentor people from across the Advice Skills Academy partnership.
This one day session will help you to understand:
- The nature and purpose of workplace mentoring
- The difference between informal and formal mentoring
- The roles and responsibilities in a mentoring relationship
- The knowledge, skills and behaviour of a workplace mentor
- The range of approaches to establishing and maintaining quality mentoring records
If you need any further information then please email contact@adviceskillsacademy.org.uk
Thursday 8 and Thursday 22 November 2018 (1.5 days)
Projects play a key part in the delivery of services these days, so knowing how to plan and manage them is becoming an increasingly in-demand set of skills. This course is ideal if you are planning projects, fundraising for projects, or moving into project management.
Delivered over one and a half days on the two dates, this course will help you to:
- Understand what projects are, and the key stages in project delivery
- Start planning projects, using tools and techniques to help identify key objectives, resources needed for the project, as well as developing timelines for delivery
- Understand the key activities of monitoring, reporting, and evaluation of projects.
If you need any further information then please email contact@adviceskillsacademy.org.uk
Tuesday 13 November 2018 , and delivered again on Tuesday 22 January 2019
PLEASE NOTE: Both Dates are NOW FULLY BOOKED.
*** FURTHER DATES TO BE ANNOUNCED SOON ***
This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:
- Understand the different types and levels of mental health issues
- Be aware of the Medical Model of Psychiatry
- Understand the key points of the Mental Capacity Act
- Recognise some basic techniques for communicating with someone in mental distress
- Engage more successfully with people with mental health issues
- Understand how Mental Health Services are delivered and how to access them
- Have access to a good practice checklist
If you need any further information then please email contact@adviceskillsacademy.org.uk
Monday 19 November and Wednesday 5 December – one and a half days training
Ideal if you’re a new leader, or you’re looking to move into leadership roles, this course covers all you need to know to help motivate and lead teams.
Delivered over one and a half days over the two dates, this course will help you to understand:
- The importance of an organisation’s vision, mission and strategy
- How to develop team objectives, to help work towards the overall vision and strategy of the organisation
- The importance of motivation, and some motivational theories
- How to give feedback on performance
- The importance of continuous development for the team and individual members
If you need any further information then please email contact@adviceskillsacademy.org.uk
Thursday 8 and Thursday 22 November 2018 (1.5 days)
Projects play a key part in the delivery of services these days, so knowing how to plan and manage them is becoming an increasingly in-demand set of skills. This course is ideal if you are planning projects, fundraising for projects, or moving into project management.
Delivered over one and a half days on the two dates, this course will help you to:
- Understand what projects are, and the key stages in project delivery
- Start planning projects, using tools and techniques to help identify key objectives, resources needed for the project, as well as developing timelines for delivery
- Understand the key activities of monitoring, reporting, and evaluation of projects.
If you need any further information then please email contact@adviceskillsacademy.org.uk
Friday 30 November 2018
Back by popular demand – this one day session aimed at advisers who are managing a busy caseload, or any other staff facing stress in the workplace – will help you build the skills and confidence to stay well and stay focused. The session will help you to:
- Consider what stress is and how to identify the signs in yourself and in others
- Explore wellness and resilience at work, including the 5 spheres of healthy, happy living
- Identify planning tools and techniques for managing high workloads e.g. Eisenhower’s important/urgent principle; identifying individual workstyles, and effective ‘chunking’ for performance and productivity
- Explore a range of ‘self-care’ practices which can be used to help you build wellness at work
Some things previous participants have said about the course:
“Knowledge that many people in other organisations are experiencing very similar things.”
“Recognising stress and what to do to respond to it.”
“Probably the best course I have done that kept me interested to the end.”
“Superb tutor, a lot more confident in my approach to caseload issues than I was this morning.”
If you need any further information then please email contact@adviceskillsacademy.org.uk
Monday 19 November and Wednesday 5 December – one and a half days training
Ideal if you’re a new leader, or you’re looking to move into leadership roles, this course covers all you need to know to help motivate and lead teams.
Delivered over one and a half days over the two dates, this course will help you to understand:
- The importance of an organisation’s vision, mission and strategy
- How to develop team objectives, to help work towards the overall vision and strategy of the organisation
- The importance of motivation, and some motivational theories
- How to give feedback on performance
- The importance of continuous development for the team and individual members
If you need any further information then please email contact@adviceskillsacademy.org.uk
Tuesday 13 November 2018 , and delivered again on Tuesday 22 January 2019
PLEASE NOTE: Both Dates are NOW FULLY BOOKED.
*** FURTHER DATES TO BE ANNOUNCED SOON ***
This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:
- Understand the different types and levels of mental health issues
- Be aware of the Medical Model of Psychiatry
- Understand the key points of the Mental Capacity Act
- Recognise some basic techniques for communicating with someone in mental distress
- Engage more successfully with people with mental health issues
- Understand how Mental Health Services are delivered and how to access them
- Have access to a good practice checklist
If you need any further information then please email contact@adviceskillsacademy.org.uk
Thursday 31 January & Thursday 7 February 2019 (2 Days)
This two day course is aimed at people who haven’t done any previous training skills courses, and are interested in developing training skills, with a view to delivering training.
The session will:
- Explore the practical things you need to consider to plan, develop and deliver training sessions;
- Consider the different ways that people learn, and how to develop sessions to engage with people with different learning styles;
- Identify the key elements of a learning session plan, and provide practical opportunities to practice developing a lesson plan;
- Explore how trainers can assess learning, provide feedback to learners, and evaluate training sessions.
People who’ve been on this course said:
“Great course for learning how to put together training.”
“Really useful – I’ve done Train the Trainer in the past, but this was really useful as a refresher.”
“Easy to follow training, with chances to have a go at planning a short session.”
If you need any further information then please email contact@adviceskillsacademy.org.uk
Thursday 31 January & Thursday 7 February 2019 (2 Days)
This two day course is aimed at people who haven’t done any previous training skills courses, and are interested in developing training skills, with a view to delivering training.
The session will:
- Explore the practical things you need to consider to plan, develop and deliver training sessions;
- Consider the different ways that people learn, and how to develop sessions to engage with people with different learning styles;
- Identify the key elements of a learning session plan, and provide practical opportunities to practice developing a lesson plan;
- Explore how trainers can assess learning, provide feedback to learners, and evaluate training sessions.
People who’ve been on this course said:
“Great course for learning how to put together training.”
“Really useful – I’ve done Train the Trainer in the past, but this was really useful as a refresher.”
“Easy to follow training, with chances to have a go at planning a short session.”
If you need any further information then please email contact@adviceskillsacademy.org.uk
PLEASE NOTE: NOW FULLY BOOKED.
*** FURTHER DATES TO BE ANNOUNCED SOON ***
This one day course will examine the issues faced by front line staff when they are offering a service to individuals experiencing mental distress or a mental health issue. Ideal for advisers or reception / admin staff who are coming into contact with clients experiencing mental health issues, the session will help you to:
- Understand the different types and levels of mental health issues
- Be aware of the Medical Model of Psychiatry
- Understand the key points of the Mental Capacity Act
- Recognise some basic techniques for communicating with someone in mental distress
- Engage more successfully with people with mental health issues
- Understand how Mental Health Services are delivered and how to access them
- Have access to a good practice checklist
If you need any further information then please email contact@adviceskillsacademy.org.uk