Hitesh Patel – CEO Citizens Advice Halton

We’ve all heard of the phrase “A picture is worth a thousand words”; it refers to the notion that a complex idea can be conveyed with a single image, or that an image of a subject can convey its meaning or essence more effectively than a wordy description does. I … Read More

ASA Newsletter – March 2018

Welcome to the March newsletter. In this months newsletter there are links to Bitesize Learning articles on Managing stress, Managing emails, and some really useful keyboard shortcuts that everybody can learn. Also this month it’s International Women’s Day on 8 March, and the International Day for the elimination of racial … Read More

Brian Gouldson – CEO Citizens Advice Knowsley

As with most people, I am often on the lookout for additional learning and development to either improve my performance in my current role, or to develop skills which would help to open up new opportunities. Having previously studied for qualifications in Project Management and Voluntary Sector Management, I’ve found … Read More

Karl Pearce – CEO Citizens Advice St Helens

I’ve recently finished doing a BA Hons in Business Management, which involved reading lots of different books, journals and websites, to learn all aspects of business management. One of the areas I was really keen on learning about is leadership, and one of the most useful books is ‘Leadership – … Read More

ASA Newsletter – February 2018

Welcome to the February ASA newsletter. This month we’re making arrangements for delivery of accredited courses, by appointing suppliers for a range of accredited qualifications.  Thanks to all of you who expressed an interest in the accredited learning we could be delivering.  We’ll confirm the subject areas as soon as … Read More

ASA Newsletter – January 2018

Happy New Year to everyone, and best wishes and lots of learning for 2018. This month our programme of training starts with Stay focused, stay well on 18th January and includes: Stay focused, stay well – skills and strategies for managing high workloads in advice services. Take charge of your … Read More

ASA Newsletter – December 2017

Welcome to the December newsletter.  This month we’re: Arranging training dates with the suppliers who tendered for the delivery of training (see dates and details below) Arranging a tender for the delivery of an online resources bank of factsheets and information on a range of issues from personal development to … Read More

ASA Newsletter – November 2017

This is the first newsletter from the Advice Skills Academy project.  The newsletter will be sent out monthly, with updates on learning that’s available, links to blogs, articles and collections of learning, and any key diary dates that are happening in each month. Advice Skills Academy website is Now Live … Read More

Michael Egan – Citizens Advice

I started off as a volunteer at St Helens Citizens Advice in 2009. After graduating with a Law degree in 2008, I was no stranger to learning, but volunteering at Citizens Advice has really helped me ‘learn by doing’, get some really valuable work experience, as well as leading to … Read More

Linda Jones – Citizens Advice

In my role as Volunteer Development & Advice Services Manager at Citizens Advice Sefton, I’m passionate about learning, and about supporting others to learn and develop. The learning opportunities I’ve had as a volunteer, and as a paid member of staff, have helped shape the person I am today, so … Read More