Negotiating in writing
This e-learning looks at how to communicate by email or letter when negotiating on behalf of the client.
ASA Learning Category: Advice Skills
All learning from the Advice skills category
Negotiation Skills
A course that explores what negotiation skills we use, how to plan and prepare for negotiation considering client needs, wishes and rights, and how to make and review offers and agreements.
Negotiation the key concepts
This learning will give you an overview of the main principles of successful negotiation.
Overcoming problems with clients
This set of e-learning modules look at problems in interviews with clients and how to overcome them.
Personal Safety
A course that explores boundaries and risks, identifies danger signals and how to predict behaviours, as well as strategies for reducing risks to personal safety when lone working.
Preparing to negotiate
This e-learning shows that preparation is essential to succeed at negotiation and tells you how to prepare.
Setting professional boundaries
A course exploring boundaries, good practice, and the difference between professional and other boundaries.
Skills and the advice model
This training presents the skills needed when interviewing clients. It provides the learner with helpful questions to obtain a complete picture of the client’s situation and issues.
Skills for helping clients
This module gives information about the four types of service for reception, communication skills and how to welcome clients and provide information
Skills for managing client expectations and giving advice
This in-depth workshop will provide an opportunity to explore how best to maximise a telephone based relationship with callers seeking housing advice. The focus is on fostering an empathic connection through self-awareness and interpersonal skills.