Helping clients by email and webchat

This e-learning explores the reasons for having an email and webchat service, how it fits in to the overall service to clients, and the main differences between an assessment service and an advice service.

Information resource overview

This e-learning introduces the main features of the information resources available in your work with clients and includes a number of examples and exercises.

Motivational Interviewing

A course that explores how motivational interviewing techniques can be used with clients, and tools and techniques for using motivational interviewing.