Helping clients by email and webchat
This e-learning explores the reasons for having an email and webchat service, how it fits in to the overall service to clients, and the main differences between an assessment service and an advice service.
All learning from the Advice skills category
This e-learning explores the reasons for having an email and webchat service, how it fits in to the overall service to clients, and the main differences between an assessment service and an advice service.
This e-learning provides tips for helping clients who are not fluent in English.
This e-learning module helps to explore some difficult situations and strategies when dealing with chronic repeat clients.
This e-learning should help you identify areas of discrimination when you interview clients.
This course aims to increase delegates’ understanding, sensitivity and confidence when communicating with people with mental health issues and mental illness.
This e-learning introduces the main features of the information resources available in your work with clients and includes a number of examples and exercises.
This pack emphasises the importance of effective case recording and demonstrates how it is an essential part of Citizens Advice work.
A course that explores how motivational interviewing techniques can be used with clients, and tools and techniques for using motivational interviewing.
This learning will help you negotiate over the telephone.
The session will give you tips on how to negotiate with priority creditors.